About This Service
Deal With Immediate Danger First
For a fire, gas odor or carbon monoxide alarm, leave the building and call 911 from a safe place. For suspected gas, contact the gas utility from outside. Emergency chimney repair is a service request after immediate danger has been addressed; it does not replace emergency responders.
Keep clear of falling material and do not use a damaged fireplace while arranging emergency chimney service. Tell Twin what happened and whether responders have already assessed the immediate hazard. That information helps us discuss the appropriate next step.
Explain What Changed and When
A displaced top fitting after wind, loose material or a sudden operating concern can require different kinds of help. Our 24/7 chimney service line accepts urgent inquiries, while the actual appointment and work depend on the property, safe access and the damage reported.
Requests for 24 hour chimney repair do not establish an immediate arrival promise. Same day chimney repair may be available and must be confirmed when you contact us. We explain what can be assessed and whether further work needs a separate appointment or specialist input.
Choose the Work After Assessment
An emergency chimney sweep may be part of the recommendation where deposits or an obstruction are involved, but cleaning does not resolve every chimney emergency. Emergency fireplace repair also requires the installed system and failed part to be identified before selecting a remedy.
Leave disturbed parts where they are unless emergency responders direct otherwise. Do not light a fire to test the system or go onto the roof to make a temporary repair. Share safe observations and any instructions responders left with you.
Arrange Follow-Up With the Incident Details
Once it is safe to arrange service, explain what was observed and which agencies or trades have already attended. Keep available reports and prior service records for the appointment. Do not reopen or operate the system merely to show that the original symptom has stopped.
The first repair discussion should be clear about what can be assessed, whether parts or another specialist are needed and what remains prohibited. A temporary protective measure and a permanent chimney repair should be described separately, including their limitations and next steps.