Website Terms
Using the website and requesting service.
Homeowner Information
The articles explain general maintenance and repair questions. They do not determine the condition of an individual fireplace. The installed equipment, assessment findings and applicable instructions control the work proposed for your home.
Requests and Appointments
A request asks Twin to contact you. It does not approve paid work or guarantee an arrival time. We confirm appointment details and pricing directly.
Inspection Offer
An inspection is free. Any service booked within 72 hours of that inspection receives 10% off. The window begins with your inspection, not with a visit to this website.
Urgent Hazards
Leave the building for a fire, gas odor or carbon monoxide alarm and contact emergency responders from a safe place. Do not use a website request as a substitute for emergency response.