About This Service
Separate Cleaning From Repair
Sweeping removes deposits within the agreed scope. It does not make a broken component sound. If damage is identified, we explain its role and the proposed repair separately, so the cleaning request does not become permission for unrelated work.
Keep the Cleaning Record Specific
Retain the service scope with the appliance information. A record naming the system and areas serviced is more useful than remembering only that someone visited. It helps a later appointment distinguish routine sweeping from repairs or other work previously performed.
Review What Was Not Accessible
A cleaning visit should not leave you assuming every concealed area was reached. We explain limitations and whether a further assessment is recommended. An area outside the agreed access remains an open question, not a confirmed clean or sound part of the system.
Describe the Deposits Safely
Tell us where loose material appears and whether you noticed it during use or while the fireplace was idle. Ground-level and room observations are enough to start the request. Do not reach into an inaccessible passage or disturb a loose component to identify it.
