About This Service
Discuss a planned equipment change
Replacing an appliance or changing its intended use raises questions about the existing connection and the selected equipment. Share the proposed model or renovation plan. The assessment can then address the installation being considered instead of relying on the configuration currently in place.
Assess a long-idle fireplace on its present condition
A fireplace's appearance or the time since it was last lit cannot by itself establish readiness for use. Share what is known about the idle period and any earlier concerns. Twin assesses the actual installation and explains any maintenance or further investigation proposed.
Disclose Nesting or Animal Activity
Sounds and visible nesting material are important information for the appointment. Do not attempt to solve the concern by covering the termination or lighting a fire. An active animal situation needs assessment and consideration of applicable wildlife requirements separately from ordinary chimney repair or cleaning.
Revisit Requirements When the Model Changes
A replacement fireplace chosen after an earlier assessment may have different installation requirements. Tell Twin about the change before assuming the previous scope still applies. The existing opening, connection and surrounding work need to be considered for the product now proposed, not only the one originally discussed.
