About This Service
Keep the Immediate Work Area Reachable
Move personal items away from the fireplace and discuss any access constraint before the visit. The room arrangement and occupancy can affect preparation. We explain the work area needed without asking you to disconnect an appliance or climb to the chimney outlet.
A Clear Handover After Sweeping
The closing conversation should identify the areas serviced, relevant findings and any additional recommendation. Ask about anything unclear before planning the next use. Keep the maintenance record clear about the serviced areas and any separate assessment still needed.
Keep Fuel Information in the Request
Tell us what the fireplace or connected appliance burns. That information helps identify the system and maintenance discussion. We do not assume that an unfamiliar opening is still used in the same way as when the home was built or previously occupied.
Do Not Promise a Sweep Will Correct Draft
A cleaning request may follow smoke entering the room, but removing deposits is not proof that every operating concern has been resolved. Keep the system unused and describe the event. Twin distinguishes the deposit-removal task from assessment of the reason smoke did not leave as expected.








