About This Service
Discuss a planned equipment change
Replacing an appliance or changing its intended use raises questions about the existing connection and the selected equipment. Share the proposed model or renovation plan. The assessment can then address the installation being considered instead of relying on the configuration currently in place.
Report Changes at a Gas Appliance
A change in soot, ignition or shutdown behavior should be reported as an equipment concern. Leave the appliance off pending assessment. A chimney visit and a gas-appliance repair are not automatically the same scope, so identify the installed system and the behavior that prompted the request.
Use Photos as Supporting Information
A photograph can record a visible condition, but it cannot establish every dimension, connection or hidden surface. Share images already available without creating access risk. Twin uses them as context for the assessment, not as proof that an unseen area has been inspected or that a repair can be fully specified remotely.
Identify a Reported Termination Obstruction
A concern at the outside termination should be described without trying to remove the material or climb to it. The assessment needs to identify both the obstruction and the installed system. Ordinary cleaning, component repair and an active animal concern may need different next steps.
