About This Service
Consider changes since the last visit
Tell us about renovations, equipment replacement or alterations near the fireplace since the previous assessment. A past finding applies to the system evaluated at that time. New work can create questions that the earlier visit was never intended to address.
Preserve details about unusual operation
Describe when the behavior started, whether it happens consistently and which appliance is affected. These observations help frame the assessment. They do not substitute for checking the installed system, and you should not reproduce an unsafe symptom for a photograph or demonstration.
Use Photos as Supporting Information
A photograph can record a visible condition, but it cannot establish every dimension, connection or hidden surface. Share images already available without creating access risk. Twin uses them as context for the assessment, not as proof that an unseen area has been inspected or that a repair can be fully specified remotely.
Define Follow-Up Questions After the Visit
If the assessment leaves an unresolved issue, keep that question specific: a component that needs identification, an area needing access or another task requiring review. A useful next-step explanation describes what information is missing instead of presenting uncertainty as either a completed repair or proof of a major failure.
