About This Service
Discuss Earlier Component Work
A replacement part or previous blockage can be relevant to cleaning access and the reason for the visit. Share available records. Their purpose is to clarify what was installed or reported, not to assume the current chimney condition from a past invoice.
Avoid Chemical Preparation
Do not add products or light a fire in an attempt to prepare an obstructed or suspect chimney for service. Keep the system unused and describe the concern when booking. The assessment determines the appropriate cleaning or other work for the condition present.
A Clear Handover After Sweeping
The closing conversation should identify the areas serviced, relevant findings and any additional recommendation. Ask about anything unclear before planning the next use. Keep the maintenance record clear about the serviced areas and any separate assessment still needed.
Compare Cleaning and Inspection
The two services can be discussed together but have different purposes. Cleaning addresses deposits within scope; assessment considers condition and limitations. Twin explains each so you can understand what the appointment establishes and which findings might require separate repair work.
