About This Service
Distinguish Ash From Passage Deposits
Ash at the hearth is not the whole cleaning job. The passage and collection areas may contain deposits that need different access. We discuss the agreed scope rather than treat a tidy opening as evidence that the connected chimney has received maintenance.
Discuss Earlier Component Work
A replacement part or previous blockage can be relevant to cleaning access and the reason for the visit. Share available records. Their purpose is to clarify what was installed or reported, not to assume the current chimney condition from a past invoice.
Avoid Chemical Preparation
Do not add products or light a fire in an attempt to prepare an obstructed or suspect chimney for service. Keep the system unused and describe the concern when booking. The assessment determines the appropriate cleaning or other work for the condition present.
Discuss Access Around a Change in Direction
A passage that changes direction can present a different access question from a straight connection. Share any earlier service finding about a section that could not be reached. The cleaning scope should explain which areas are accessible and whether another step is needed rather than assume the visible opening describes the whole route.
