About This Service
Review the Cleaning Price With the Scope
A price for the opening alone is not necessarily comparable with work on a connected venting passage. Twin explains the included areas and access assumptions before approval. Ask what findings would require separate work so the appointment does not leave the scope ambiguous.
Assess Before Returning to Use
An idle fireplace may need cleaning, assessment or a separate repair before use. Disuse alone does not determine which. Tell us what you know about its history, and we explain the accessible findings and what remains unresolved before recommending the next step.
Leave Parts in Place for Assessment
Removing a panel or connection without the relevant instructions may complicate the visit. Provide accessible appliance information and describe the concern instead. We discuss the access needed for the planned cleaning and identify any further preparation required.
Discuss Access Around a Change in Direction
A passage that changes direction can present a different access question from a straight connection. Share any earlier service finding about a section that could not be reached. The cleaning scope should explain which areas are accessible and whether another step is needed rather than assume the visible opening describes the whole route.
