About This Service
Keep the Immediate Work Area Reachable
Move personal items away from the fireplace and discuss any access constraint before the visit. The room arrangement and occupancy can affect preparation. We explain the work area needed without asking you to disconnect an appliance or climb to the chimney outlet.
Discuss Earlier Component Work
A replacement part or previous blockage can be relevant to cleaning access and the reason for the visit. Share available records. Their purpose is to clarify what was installed or reported, not to assume the current chimney condition from a past invoice.
Use the Appliance Instructions
Maintenance guidance can differ between models and connected systems. General advice is not a replacement for the relevant manual. Twin considers that information when discussing the sweep and explains why access or preparation may differ from another fireplace in the same home.
Clarify Whether Glass Care Is Included
Appliance glass and chimney deposits are different cleaning surfaces. A quote for sweeping should identify whether any glass care is included and follow the applicable product requirements. Do not treat an ordinary household cleaner as suitable for every fireplace panel or attempt to remove a panel simply to prepare the visit.









