About This Service
Keep roof investigation professional
Do not climb onto a wet roof, remove a cap or dismantle flashing to investigate a leak. Describe observations from a safe position and share photographs already available. The visit should plan the access needed to inspect the relevant details.
Keep weather observations factual
Describe the circumstances you personally observed rather than assuming a particular wind or rain pattern proves the cause. Twin considers that history alongside the installation. A service-area address alone does not establish exposure, construction or the source of a leak.
Distinguish the Outside Surface From the Passage
Moisture reported on the exterior chimney and water appearing inside the fireplace are different observations. Tell us which you have seen and when. They may prompt assessment of different components, so the repair proposal should not assume that a treatment on an outside wall answers a concern inside the connected system.
Record New Damage Without Assuming Its Cause
If a chimney concern was noticed after a weather event, describe the change and when it was first seen. That timing helps establish the history but does not determine every damaged component or responsibility for repair. Assessment should identify the present condition before the work is specified.
Coordinate Disposal of Failed Components
A detached cover, cap or removed patching material may be part of the access and disposal scope. Explain what is present from a safe position rather than retrieving it yourself. The proposal should describe removal as well as the new work so the property owner understands what completion includes.
