About This Service
Keep the Immediate Work Area Reachable
Move personal items away from the fireplace and discuss any access constraint before the visit. The room arrangement and occupancy can affect preparation. We explain the work area needed without asking you to disconnect an appliance or climb to the chimney outlet.
Keep Each Fireplace Identified
Where a home has more than one fireplace, tell us which system needs cleaning and what is known about each. Service history should not be transferred from one opening to another. The proposal can identify separate scopes and the appliance connected to each passage.
Compare Cleaning and Inspection
The two services can be discussed together but have different purposes. Cleaning addresses deposits within scope; assessment considers condition and limitations. Twin explains each so you can understand what the appointment establishes and which findings might require separate repair work.
Ask About Debris Handling
Deposit removal and the condition in which the work area is left should be clear parts of the cleaning discussion. Identify nearby furnishings or surfaces that need consideration before the visit. The scope should explain the agreed cleanup without implying that chimney sweeping includes unrelated room cleaning or finish restoration.
