About This Service
Separate Cleaning From Repair
Sweeping removes deposits within the agreed scope. It does not make a broken component sound. If damage is identified, we explain its role and the proposed repair separately, so the cleaning request does not become permission for unrelated work.
Keep Each Fireplace Identified
Where a home has more than one fireplace, tell us which system needs cleaning and what is known about each. Service history should not be transferred from one opening to another. The proposal can identify separate scopes and the appliance connected to each passage.
Review What Was Not Accessible
A cleaning visit should not leave you assuming every concealed area was reached. We explain limitations and whether a further assessment is recommended. An area outside the agreed access remains an open question, not a confirmed clean or sound part of the system.
Mention Covered Cleanout Access
A cleanout or other service opening may be obstructed by storage or later finish work. Tell Twin about any access point already known to you. The cleaning plan can address that limitation without requiring the homeowner to remove a cover, dismantle cabinetry or create an opening before the assessment.
