About This Service
Keep preparation at floor level
Provide access around the fireplace and share documents you already have. Homeowners do not need to climb a roof, dismantle a cap or remove an appliance to prepare a request. Access and any removal needed for assessment should be planned as part of the visit.
Consider changes since the last visit
Tell us about renovations, equipment replacement or alterations near the fireplace since the previous assessment. A past finding applies to the system evaluated at that time. New work can create questions that the earlier visit was never intended to address.
Keep the requested outcome specific
You may want to resolve a leak, understand a report or prepare for a different appliance. Naming that goal helps define a useful assessment. Twin explains whether the agreed visit can answer it and what additional information would be needed if it cannot.
Report Changes at a Gas Appliance
A change in soot, ignition or shutdown behavior should be reported as an equipment concern. Leave the appliance off pending assessment. A chimney visit and a gas-appliance repair are not automatically the same scope, so identify the installed system and the behavior that prompted the request.
