About This Service
Inspection and cleaning serve different purposes
Cleaning removes deposits within the accepted service scope; inspection assesses condition within the agreed access. One may lead to a recommendation for the other. The explanation should distinguish what was assessed from what was cleaned so the service record stays useful afterward.
Do not use a test fire to investigate smoke
If the concern involves smoke entering the home, explain what happened without lighting another fire to reproduce it. Leave the system unused until the issue is assessed. A description of the event and accessible equipment information are more appropriate preparation for the appointment.
Review accessible identification
A model label can help locate the correct manufacturer instructions. Share an existing photograph if it is readily accessible, but do not remove installed parts to find one. Similar-looking fireplaces can have different component and installation requirements.
Assess a long-idle fireplace on its present condition
A fireplace's appearance or the time since it was last lit cannot by itself establish readiness for use. Share what is known about the idle period and any earlier concerns. Twin assesses the actual installation and explains any maintenance or further investigation proposed.









