About This Service
Keep the Immediate Work Area Reachable
Move personal items away from the fireplace and discuss any access constraint before the visit. The room arrangement and occupancy can affect preparation. We explain the work area needed without asking you to disconnect an appliance or climb to the chimney outlet.
Cleaning for a Connected Stove
A wood stove and its connection need consideration as part of the service plan. Tell us the make and model if available and leave the installation intact. The appropriate maintenance follows the system's instructions rather than assuming every chimney is accessed like an open fireplace.
Discuss Earlier Component Work
A replacement part or previous blockage can be relevant to cleaning access and the reason for the visit. Share available records. Their purpose is to clarify what was installed or reported, not to assume the current chimney condition from a past invoice.
Mention Covered Cleanout Access
A cleanout or other service opening may be obstructed by storage or later finish work. Tell Twin about any access point already known to you. The cleaning plan can address that limitation without requiring the homeowner to remove a cover, dismantle cabinetry or create an opening before the assessment.
