About This Service
Understand an Odor Complaint
A smell may change with use, moisture or airflow, and accessible deposits may be only part of the concern. Tell us when it occurs. We explain what cleaning addresses and whether another assessment is needed rather than promise one sweep eliminates every odor.
Keep Each Fireplace Identified
Where a home has more than one fireplace, tell us which system needs cleaning and what is known about each. Service history should not be transferred from one opening to another. The proposal can identify separate scopes and the appliance connected to each passage.
Arrange Entry and Authorization
At a rented property, the occupant providing access may not be the person authorizing the service. Identify both contacts before scheduling. We can discuss the proposed cleaning with the decision-maker while making practical arrangements for the room and property access.
Use the Appliance Instructions
Maintenance guidance can differ between models and connected systems. General advice is not a replacement for the relevant manual. Twin considers that information when discussing the sweep and explains why access or preparation may differ from another fireplace in the same home.
