About This Service
Look at repair materials in context
A patch, coating or replaced component may be relevant to the current condition. If you know when earlier work took place, tell us. The assessment considers the materials and adjacent areas before recommending another surface treatment or assuming the old repair solved the underlying concern.
Report Changes at a Gas Appliance
A change in soot, ignition or shutdown behavior should be reported as an equipment concern. Leave the appliance off pending assessment. A chimney visit and a gas-appliance repair are not automatically the same scope, so identify the installed system and the behavior that prompted the request.
Check Surrounding Changes Against the Product
New facing, a mantel or nearby cabinetry may create questions about the selected fireplace's requirements. Bring the proposed plan into the inspection discussion. The relevant product instructions must be checked rather than assuming a detail is suitable because it looks similar to an installation shown elsewhere.
Revisit Requirements When the Model Changes
A replacement fireplace chosen after an earlier assessment may have different installation requirements. Tell Twin about the change before assuming the previous scope still applies. The existing opening, connection and surrounding work need to be considered for the product now proposed, not only the one originally discussed.
