About This Service
Leave Parts in Place for Assessment
Removing a panel or connection without the relevant instructions may complicate the visit. Provide accessible appliance information and describe the concern instead. We discuss the access needed for the planned cleaning and identify any further preparation required.
Describe the Deposits Safely
Tell us where loose material appears and whether you noticed it during use or while the fireplace was idle. Ground-level and room observations are enough to start the request. Do not reach into an inaccessible passage or disturb a loose component to identify it.
Separate Exterior Stains From Internal Deposits
A dark mark on an exterior chimney or above the fireplace is not the same task as removing deposits inside an agreed cleaning area. Describe where you see the material. Twin can clarify whether your request is for sweeping, assessment of operation or treatment of a separate surface condition.
Treat Loose Material as a Separate Finding
Material reported in the fireplace may be deposits or may warrant assessment of a component above it. Do not assume that sweeping is the complete repair. Describe what you have already observed, leave suspect parts undisturbed and let the proposed service distinguish cleaning from investigation of the source.









