About This Service
Keep Model Information Available
An appliance manual can identify maintenance requirements and components intended for access. Keep it available if you have it, but do not dismantle the unit to find a hidden label. We can discuss identification during the assessment and explain any information still needed.
Cleaning for a Connected Stove
A wood stove and its connection need consideration as part of the service plan. Tell us the make and model if available and leave the installation intact. The appropriate maintenance follows the system's instructions rather than assuming every chimney is accessed like an open fireplace.
Use the Appliance Instructions
Maintenance guidance can differ between models and connected systems. General advice is not a replacement for the relevant manual. Twin considers that information when discussing the sweep and explains why access or preparation may differ from another fireplace in the same home.
Review a Recent Appliance Change
A service record for the old stove may no longer describe the current connection. Tell us when equipment was replaced and keep the new manual available. Cleaning should be planned for the installed system; uncertainty about the replacement installation must not be hidden inside an ordinary maintenance request.










