About This Service
Discuss a planned equipment change
Replacing an appliance or changing its intended use raises questions about the existing connection and the selected equipment. Share the proposed model or renovation plan. The assessment can then address the installation being considered instead of relying on the configuration currently in place.
Review accessible identification
A model label can help locate the correct manufacturer instructions. Share an existing photograph if it is readily accessible, but do not remove installed parts to find one. Similar-looking fireplaces can have different component and installation requirements.
Keep the requested outcome specific
You may want to resolve a leak, understand a report or prepare for a different appliance. Naming that goal helps define a useful assessment. Twin explains whether the agreed visit can answer it and what additional information would be needed if it cannot.
Revisit Requirements When the Model Changes
A replacement fireplace chosen after an earlier assessment may have different installation requirements. Tell Twin about the change before assuming the previous scope still applies. The existing opening, connection and surrounding work need to be considered for the product now proposed, not only the one originally discussed.
