About This Service
Treat Hardened Deposits Separately
Ordinary sweeping and removal of heavy hardened accumulation may require different approaches. The assessment should identify that distinction rather than promise every deposit will be addressed by the same method. We explain the proposed service and any separate work before additional authorization.
Assess Before Returning to Use
An idle fireplace may need cleaning, assessment or a separate repair before use. Disuse alone does not determine which. Tell us what you know about its history, and we explain the accessible findings and what remains unresolved before recommending the next step.
Discuss Access Around a Change in Direction
A passage that changes direction can present a different access question from a straight connection. Share any earlier service finding about a section that could not be reached. The cleaning scope should explain which areas are accessible and whether another step is needed rather than assume the visible opening describes the whole route.
Separate Exterior Stains From Internal Deposits
A dark mark on an exterior chimney or above the fireplace is not the same task as removing deposits inside an agreed cleaning area. Describe where you see the material. Twin can clarify whether your request is for sweeping, assessment of operation or treatment of a separate surface condition.
