About This Service
Mention Changes in Smoke Behavior
Smoke entering the room needs assessment rather than another fire to see whether the problem clears. Describe when it happened and what changed. EPA guidance recognizes regular smoke or smoke odor as a possible problem; cleaning alone should not be presented as a diagnosis.
Keep Each Fireplace Identified
Where a home has more than one fireplace, tell us which system needs cleaning and what is known about each. Service history should not be transferred from one opening to another. The proposal can identify separate scopes and the appliance connected to each passage.
Describe the Deposits Safely
Tell us where loose material appears and whether you noticed it during use or while the fireplace was idle. Ground-level and room observations are enough to start the request. Do not reach into an inaccessible passage or disturb a loose component to identify it.
Mention Covered Cleanout Access
A cleanout or other service opening may be obstructed by storage or later finish work. Tell Twin about any access point already known to you. The cleaning plan can address that limitation without requiring the homeowner to remove a cover, dismantle cabinetry or create an opening before the assessment.
