About This Service
Treat Hardened Deposits Separately
Ordinary sweeping and removal of heavy hardened accumulation may require different approaches. The assessment should identify that distinction rather than promise every deposit will be addressed by the same method. We explain the proposed service and any separate work before additional authorization.
Avoid Chemical Preparation
Do not add products or light a fire in an attempt to prepare an obstructed or suspect chimney for service. Keep the system unused and describe the concern when booking. The assessment determines the appropriate cleaning or other work for the condition present.
Arrange Entry and Authorization
At a rented property, the occupant providing access may not be the person authorizing the service. Identify both contacts before scheduling. We can discuss the proposed cleaning with the decision-maker while making practical arrangements for the room and property access.
Separate Exterior Stains From Internal Deposits
A dark mark on an exterior chimney or above the fireplace is not the same task as removing deposits inside an agreed cleaning area. Describe where you see the material. Twin can clarify whether your request is for sweeping, assessment of operation or treatment of a separate surface condition.
