About This Service
Cleaning for a Connected Stove
A wood stove and its connection need consideration as part of the service plan. Tell us the make and model if available and leave the installation intact. The appropriate maintenance follows the system's instructions rather than assuming every chimney is accessed like an open fireplace.
Understand an Odor Complaint
A smell may change with use, moisture or airflow, and accessible deposits may be only part of the concern. Tell us when it occurs. We explain what cleaning addresses and whether another assessment is needed rather than promise one sweep eliminates every odor.
Keep Each Fireplace Identified
Where a home has more than one fireplace, tell us which system needs cleaning and what is known about each. Service history should not be transferred from one opening to another. The proposal can identify separate scopes and the appliance connected to each passage.
Do Not Promise a Sweep Will Correct Draft
A cleaning request may follow smoke entering the room, but removing deposits is not proof that every operating concern has been resolved. Keep the system unused and describe the event. Twin distinguishes the deposit-removal task from assessment of the reason smoke did not leave as expected.







