About This Service
Disclose Nesting or Animal Activity
Sounds and visible nesting material are important information for the appointment. Do not attempt to solve the concern by covering the termination or lighting a fire. An active animal situation needs assessment and consideration of applicable wildlife requirements separately from ordinary chimney repair or cleaning.
Keep Roof Work and Findings Separate
Recent roof work is useful history, but it does not establish the cause of every later chimney symptom. Provide the scope and timing where known. An inspection should evaluate the present junction and condition before attributing a finding to one trade or assuming a prior repair remains complete.
Report Changes at a Gas Appliance
A change in soot, ignition or shutdown behavior should be reported as an equipment concern. Leave the appliance off pending assessment. A chimney visit and a gas-appliance repair are not automatically the same scope, so identify the installed system and the behavior that prompted the request.
Separate Assessment Consent From Repairs
Permission to inspect does not define every repair that might later be recommended. Twin explains a proposed paid task and price before it is accepted. This is especially relevant when the person opening the property is different from the owner or manager authorized to approve work.
