About This Service
Use Photos as Supporting Information
A photograph can record a visible condition, but it cannot establish every dimension, connection or hidden surface. Share images already available without creating access risk. Twin uses them as context for the assessment, not as proof that an unseen area has been inspected or that a repair can be fully specified remotely.
Check Surrounding Changes Against the Product
New facing, a mantel or nearby cabinetry may create questions about the selected fireplace's requirements. Bring the proposed plan into the inspection discussion. The relevant product instructions must be checked rather than assuming a detail is suitable because it looks similar to an installation shown elsewhere.
Revisit Requirements When the Model Changes
A replacement fireplace chosen after an earlier assessment may have different installation requirements. Tell Twin about the change before assuming the previous scope still applies. The existing opening, connection and surrounding work need to be considered for the product now proposed, not only the one originally discussed.
Define Follow-Up Questions After the Visit
If the assessment leaves an unresolved issue, keep that question specific: a component that needs identification, an area needing access or another task requiring review. A useful next-step explanation describes what information is missing instead of presenting uncertainty as either a completed repair or proof of a major failure.
