About This Service
Discuss an Unknown Service History
If the fireplace came with the property, say when earlier maintenance is unknown. A clean-looking opening does not establish the passage's history. We begin with available information and accessible conditions, then explain cleaning or further assessment appropriate to the findings.
Understand an Odor Complaint
A smell may change with use, moisture or airflow, and accessible deposits may be only part of the concern. Tell us when it occurs. We explain what cleaning addresses and whether another assessment is needed rather than promise one sweep eliminates every odor.
Compare Cleaning and Inspection
The two services can be discussed together but have different purposes. Cleaning addresses deposits within scope; assessment considers condition and limitations. Twin explains each so you can understand what the appointment establishes and which findings might require separate repair work.
Mention Covered Cleanout Access
A cleanout or other service opening may be obstructed by storage or later finish work. Tell Twin about any access point already known to you. The cleaning plan can address that limitation without requiring the homeowner to remove a cover, dismantle cabinetry or create an opening before the assessment.
