About This Service
Do not use a test fire to investigate smoke
If the concern involves smoke entering the home, explain what happened without lighting another fire to reproduce it. Leave the system unused until the issue is assessed. A description of the event and accessible equipment information are more appropriate preparation for the appointment.
Consider changes since the last visit
Tell us about renovations, equipment replacement or alterations near the fireplace since the previous assessment. A past finding applies to the system evaluated at that time. New work can create questions that the earlier visit was never intended to address.
Distinguish an observation from a conclusion
A visible crack, loose part or stain is an observation that needs context. The repair recommendation should explain why the condition matters and what the task addresses. We avoid presenting a brief symptom description as a complete diagnosis of hidden components.
Examine Joints and Units Separately
Open mortar joints and damaged brick faces are distinct observations, although they can occur in the same area. The assessment should identify the material and extent being considered. A proposal for joint repair should not silently imply that damaged masonry units or a broader support concern are also corrected.
