About This Service
Let the Fireplace Cool
Plan enough time for the fireplace and remaining material to be cold before service. Tell us about recent use when arranging the appointment. Preparation should focus on access and the work area; it does not require a homeowner to remove installed parts or attempt roof access.
Separate Cleaning From Repair
Sweeping removes deposits within the agreed scope. It does not make a broken component sound. If damage is identified, we explain its role and the proposed repair separately, so the cleaning request does not become permission for unrelated work.
A Clear Handover After Sweeping
The closing conversation should identify the areas serviced, relevant findings and any additional recommendation. Ask about anything unclear before planning the next use. Keep the maintenance record clear about the serviced areas and any separate assessment still needed.
Treat Loose Material as a Separate Finding
Material reported in the fireplace may be deposits or may warrant assessment of a component above it. Do not assume that sweeping is the complete repair. Describe what you have already observed, leave suspect parts undisturbed and let the proposed service distinguish cleaning from investigation of the source.
