About This Service
Avoid Chemical Preparation
Do not add products or light a fire in an attempt to prepare an obstructed or suspect chimney for service. Keep the system unused and describe the concern when booking. The assessment determines the appropriate cleaning or other work for the condition present.
Keep Each Fireplace Identified
Where a home has more than one fireplace, tell us which system needs cleaning and what is known about each. Service history should not be transferred from one opening to another. The proposal can identify separate scopes and the appliance connected to each passage.
Assess Before Returning to Use
An idle fireplace may need cleaning, assessment or a separate repair before use. Disuse alone does not determine which. Tell us what you know about its history, and we explain the accessible findings and what remains unresolved before recommending the next step.
Do Not Promise a Sweep Will Correct Draft
A cleaning request may follow smoke entering the room, but removing deposits is not proof that every operating concern has been resolved. Keep the system unused and describe the event. Twin distinguishes the deposit-removal task from assessment of the reason smoke did not leave as expected.









