About This Service
Explain the inspection boundary
The visit should make clear which components and areas are being assessed. A visible condition check, an internal examination and investigation that needs additional access are different scopes. We describe the agreed task and explain a limitation rather than imply complete access where none exists.
Keep preparation at floor level
Provide access around the fireplace and share documents you already have. Homeowners do not need to climb a roof, dismantle a cap or remove an appliance to prepare a request. Access and any removal needed for assessment should be planned as part of the visit.
Do not use a test fire to investigate smoke
If the concern involves smoke entering the home, explain what happened without lighting another fire to reproduce it. Leave the system unused until the issue is assessed. A description of the event and accessible equipment information are more appropriate preparation for the appointment.
Review Lining Findings Specifically
A concern about a lining belongs to the area and condition described in the report. Exterior appearance cannot establish its condition. The proposed assessment should state what access or further examination is needed to answer the question rather than treating general visible observations as a substitute.
