About This Service
Distinguish Ash From Passage Deposits
Ash at the hearth is not the whole cleaning job. The passage and collection areas may contain deposits that need different access. We discuss the agreed scope rather than treat a tidy opening as evidence that the connected chimney has received maintenance.
Keep Model Information Available
An appliance manual can identify maintenance requirements and components intended for access. Keep it available if you have it, but do not dismantle the unit to find a hidden label. We can discuss identification during the assessment and explain any information still needed.
Keep Each Fireplace Identified
Where a home has more than one fireplace, tell us which system needs cleaning and what is known about each. Service history should not be transferred from one opening to another. The proposal can identify separate scopes and the appliance connected to each passage.
Keep Fuel Information in the Request
Tell us what the fireplace or connected appliance burns. That information helps identify the system and maintenance discussion. We do not assume that an unfamiliar opening is still used in the same way as when the home was built or previously occupied.
