About This Service
Distinguish Ash From Passage Deposits
Ash at the hearth is not the whole cleaning job. The passage and collection areas may contain deposits that need different access. We discuss the agreed scope rather than treat a tidy opening as evidence that the connected chimney has received maintenance.
Keep Each Fireplace Identified
Where a home has more than one fireplace, tell us which system needs cleaning and what is known about each. Service history should not be transferred from one opening to another. The proposal can identify separate scopes and the appliance connected to each passage.
Assess Before Returning to Use
An idle fireplace may need cleaning, assessment or a separate repair before use. Disuse alone does not determine which. Tell us what you know about its history, and we explain the accessible findings and what remains unresolved before recommending the next step.
Leave Parts in Place for Assessment
Removing a panel or connection without the relevant instructions may complicate the visit. Provide accessible appliance information and describe the concern instead. We discuss the access needed for the planned cleaning and identify any further preparation required.
