About This Service
Define Replacement, Insert or New Installation
A factory-built replacement, an insert and a new masonry fireplace are different construction projects. Name the intended system in the estimate, even when finished examples look alike. Reuse of existing parts must be assessed for that project rather than assumed from the appearance of the old facing.
Plan the Mantel and Surround Together
Bring mantel, cabinet and facing plans into the product review. Their dimensions and materials must work with the selected fireplace instructions; an inspiration image supplies appearance, not an installation specification. Identify which finishing tasks Twin includes and which require a separate contractor.
Compare Complete Proposals
Compare estimates for the same model and the same tasks: supply, removal, installation, venting, connections and finish restoration. Separate a cheaper appliance from a smaller project scope. Twin explains exclusions, unresolved findings and other-trade dependencies so the comparison reflects the work actually offered.
Leave the Required Service Access
The final finish must respect the appliance’s access requirements. Discuss which controls or service areas remain reachable and how the surrounding construction accommodates them. A seamless decorative surface is not an advantage if it conflicts with the selected product’s instructions.
Confirm the Product Before Enclosure
The delivered model and required components should correspond to the agreed project. If they differ, resolve the scope before the unit is enclosed by finishes. A last-minute substitution can create work that the original opening or connection plan did not cover.
