About This Service
Identify the Venting Arrangement
A connected insert or stove can change cleaning access compared with an open hearth. Twin identifies the installed arrangement before discussing the method. A decorative surround does not establish which appliance or connection sits behind it, so accessible model details and manuals are useful.
Let the Fireplace Cool
Plan enough time for the fireplace and remaining material to be cold before service. Tell us about recent use when arranging the appointment. Preparation should focus on access and the work area; it does not require a homeowner to remove installed parts or attempt roof access.
Avoid Chemical Preparation
Do not add products or light a fire in an attempt to prepare an obstructed or suspect chimney for service. Keep the system unused and describe the concern when booking. The assessment determines the appropriate cleaning or other work for the condition present.
Keep Fuel Information in the Request
Tell us what the fireplace or connected appliance burns. That information helps identify the system and maintenance discussion. We do not assume that an unfamiliar opening is still used in the same way as when the home was built or previously occupied.
