About This Service
Make inaccessible areas explicit
Some areas cannot be assessed through ordinary available access. That limitation should remain visible in the explanation of findings. Twin discusses whether another step is needed to resolve the question, rather than treating an unseen component as confirmed sound or confirmed damaged.
Disclose Nesting or Animal Activity
Sounds and visible nesting material are important information for the appointment. Do not attempt to solve the concern by covering the termination or lighting a fire. An active animal situation needs assessment and consideration of applicable wildlife requirements separately from ordinary chimney repair or cleaning.
Examine Joints and Units Separately
Open mortar joints and damaged brick faces are distinct observations, although they can occur in the same area. The assessment should identify the material and extent being considered. A proposal for joint repair should not silently imply that damaged masonry units or a broader support concern are also corrected.
Separate Assessment Consent From Repairs
Permission to inspect does not define every repair that might later be recommended. Twin explains a proposed paid task and price before it is accepted. This is especially relevant when the person opening the property is different from the owner or manager authorized to approve work.
