About This Service
Review Earlier Patches
An old patch provides information about earlier work, but it does not establish the present cause. Share any invoice or scope that describes it. We assess current conditions and explain whether the proposed repair concerns that area or a different component.
Treat Records as Evidence, Not Assumption
A past invoice can show what was authorized, while current conditions show what now needs attention. Bring both into the discussion. We do not infer that an entire assembly was renewed from a broad description of chimney work on an old receipt.
Plan for New Findings
Removing damaged material may reveal a condition that was not accessible earlier. That possibility should be discussed without using it as permission for unlimited extra work. We explain a changed recommendation and its price before the additional scope is authorized.
Do Not Use a Fire as a Test
A damaged or malfunctioning fireplace should not be relit merely to see whether the problem returns. Explain the prior behavior to Twin and arrange assessment. If there is an active fire or other immediate danger, contact emergency services from a safe place first.
