About This Service
Consider changes since the last visit
Tell us about renovations, equipment replacement or alterations near the fireplace since the previous assessment. A past finding applies to the system evaluated at that time. New work can create questions that the earlier visit was never intended to address.
Check Manufactured Panels by Product
Cracking or damage in a manufactured firebox panel should be assessed with the fireplace model in view. Its repair boundary may differ from site-built masonry. The recommendation needs to identify the actual component rather than select a filler or replacement solely from color, pattern or approximate size.
Identify a Reported Termination Obstruction
A concern at the outside termination should be described without trying to remove the material or climb to it. The assessment needs to identify both the obstruction and the installed system. Ordinary cleaning, component repair and an active animal concern may need different next steps.
Revisit Requirements When the Model Changes
A replacement fireplace chosen after an earlier assessment may have different installation requirements. Tell Twin about the change before assuming the previous scope still applies. The existing opening, connection and surrounding work need to be considered for the product now proposed, not only the one originally discussed.
